Job Opening

Systems Integration Analyst

Posted April 16, 2018

Company Overview
FreedomPay™ is a dynamic technology company that provides a state of the art payment processing platform and stored value systems. We are the industry leaders providing PCI DSS Certified Point to Point Encryption (P2PE) handling tens of millions of payment transactions a year interfacing with a wide variety of integrated hardware and point of sale systems and multiple back end payment processors. FreedomPay has a suite of web based tools for clients and corporations to round out the company’s product offerings in the cloud and virtualized on premise. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

We are currently seeking a Systems Integration Analyst who is up to the task of working in a fast paced, high demand environment. This is a full time salaried position. You will join a team of analysts responsible for guiding and certifying software providers with integrating to our robust suite of systems and services. You will have opportunities to learn many different technologies and business industries. The integration projects you will be certifying include ecom web, mobile applications, point of sale integrations, direct to device, and various API’s including payment processing with EMV (chip cards). You will be rewarded for working effectively, diligent, self-sufficient, and by inspiring innovation. This is a customer facing position with travel up to 15% of your time on average.

Primary Job Responsibilities (including but not limited to)
Aptitude, Expertise, Team Work
• Learn and adapt to the ever changing hardware and software environments of payment systems and processing
• Work with various payment hardware devices and POS systems within the lab environment
• Read and understand business requirements and technical design documentation
• Provide assistance or suggestions to influence product design
• Work closely with a team to meet deadlines sharing in responsibilities and providing assistance
• Train production support staff, partners, clients, and technicians on new products and features, system setup and configuration
• Provide detailed technical and support documentation
• Grow to become a product and implementation SME

Integration Certification, QA Support
• Conduct integration certifications with 3rd party software integrators; understand implementation, tailor test suite accordingly, analyze test data, provide feedback based on data analysis
• Work closely with QA team providing testing support, integration details, technical support
• Assist on occasion with creating and executing thorough test plans, including positive and negative testing, functional testing, and regression tests
• Hands on experience with all facets of our devices, integrations, and installations
• Work with QA team identifying testing gaps, proper coverage, and testing approach relative to complex integrations and system use cases
• Work with engineers on troubleshooting and identifying root causes of dev issues and production issues alike

System Integration and Partner Support
• Work with software integrators to certify integrations to our platforms
• Provide strong customer service communication to integrators and end users
• Respond to technical questions in person, via email, or over the phone
• Work with Engineers gathering details and conveying the technical information back to integrators
• Work closely with resellers and implementers with knowledge transfer, documentation, installation procedures, troubleshooting, level 3 technical support escalation point.
• Provide oversight and guidance in the device ordering process per integration details
• Publish training manuals, test cases, specifications, and other technical documentation
• Help enforce version control and proper documentation
• Notify customers of product availability
• Face to face support for production pilots and labs, on site at partner or client locations

Preferred Skills and Experience
▪ Bachelor’s Degree in computer science, management information systems, or a related degree from an accredited college or university
▪ Demonstrate a strong technical aptitude, experience in software development a plus
▪ Experience working with:
– Windows CE, XP, 7, 8, 10
– Office 2007+
– Mobile applications
– Software Testing Essentials

▪ Understanding and/or experience in the following is a plus:
– Administration of systems such as Jira, Confluence, Service Desk for Jira
– PCI policies and best practices
– Knowledge of the payment industry, including EMV, eCommerce sites, industry best practices
– Experience with software development or scripting using Java, .Net, Lua, Perl, etc.
– POS systems/hardware experience a plus: Micros Point of Sale, Ingenico, VeriFone in various industries (retail, hotel, ecommerce, restaurant)

▪ Must pass a criminal background check

FreedomPay provides exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, 401K, commission sharing plan, and a state of the art work environment with a fulltime barista. As the fastest growing payments company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities.

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