Consumer Privacy & GDPR

Consumer Privacy & GDPR

As a global Commerce Platform, FreedomPay is committed to the security and privacy of its customers’ data.  We’re committed to helping you stay up to date on how and why your information is collected.  With the General Data Protection Regulation (GDPR) in effect as of May 25, 2018, FreedomPay has updated its privacy policy and internal processes and procedures to ensure compliance with the framework to help bring more power back to the consumer.

What You Need to Know

Updated Privacy Policy

FreedomPay’s Privacy Policy is meant to explain the data we collect across various platforms and how it is processed. This is an evolving document that will change over time, and has recently been changed in order to comply with the General Data Protection Regulation (GDPR) along with the EU-US Privacy Shield framework, effective immediately. A summary of the changes made includes:

Data Collection: We’ve clarified the data we collect to include payment processing, cookies, marketing data, monitoring data of our corporate website, and employee data.

Data Access: As required by the GDPR, we have included information about EU citizen’s rights regarding the data we collect and how they can access, edit, or have that data deleted.

Interaction with Third Parties: As a payment gateway, FreedomPay is required to transfer data to third parties (ex. Credit card processors) in order to provide its services. The updated policy outlines what FreedomPay requires from these third parties in terms of security and operational procedures to ensure transferred data is properly secured.

Adherence with Privacy Shield: As a US based company working with EU merchants, FreedomPay has self-certified against the Privacy Shield framework in partnership with the Better Business Bureau for independent dispute resolution.  Our updated Privacy Policy can be found here: http://corporate.freedompay.com/privacy-policy/

Unsubscribe from Marketing Emails: Individuals may unsubscribe from FreedomPay’s marketing emails at any time by clicking the unsubscribe link within the email, or by unsubscribing at the following link: http://pages.freedompay.com/UnsubscribePage.html.

GDPR Data Requests

FreedomPay acknowledges the E.U. individual’s right to access the personal data we hold about them pursuant to the Privacy Shield Frameworks and GDPR.  Customers wishing to review, amend, delete or correct their personal data may do so by contacting the merchant that accepted the individual’s payment card in payment for goods or services. If a customer contacts FreedomPay for this purpose, FreedomPay will direct that customer to contact such merchant based on its role as a Processor per GDPR.

For E.U. customers who wish to review, amend, delete or correct their personal data as it relates to FreedomPay’s Customer Relationship Management (CRM), marketing or other systems, may do so by contacting FreedomPay through the below GDPR Request form.  FreedomPay’s compliance team will be in contact to address this request without undue delay.

GDPR Request

 

 

 

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