Dynamic Currency Conversion (DCC) gives eligible international cardholders the option to pay in either the merchant’s local currency or the customer’s home currency.​

Both options appear before payment so the customer can review the available amounts and choose how to complete the transaction.

• Local currency remains available
• Home currency shows the converted amount
• The customer always makes the choice

Help the customer without making the decision.

Briefly explain why the choice is appearing, point the customer to the information on the device and allow the customer to decide.​

Keep explanations factual and neutral. Do not describe one option as better, cheaper or recommended.

The most important rule of every DCC transaction: The customer always makes the choice.The customer reviews the available currency options and makes the selection directly on the payment device.

Employees can explain the process, but should never choose a currency or steer the customer toward one option.​

• Show both options
• Let the customer select
• Never recommend or pre-select an option