An in-depth, year-over-year look at changes in the top challenges faced by enterprise hospitality decision-makers in the following areas: payments and point-of-sale solutions, security, safety, speed, and growth enablement.
How can you use this report?
Use these insights to help guide your questions, inform decisions, provide a benchmark, and even challenge assumptions.
Whether you are aligning your team on next steps, securing buy-in from leadership or evaluating new tech partners, this whitepaper offers a foundation to help you move forward with confidence.
Why does it matter?
Expectations are rising for the industry to deliver seamless and more secure payment solutions and intelligent systems that help to future-proof your business for growth.
Whitepaper
From Security to Strategy: The Payment Ecosystem in Hospitality
In hospitality, trust is everything — and payment experiences are at the heart of earning that trust.
The pressure is real. Guests expect seamless, secure, and personalized interactions. Your staff needs tools that just work. And your business can’t afford to fall behind.
We teamed up with Toast and Hanover Research to survey 200+ hospitality leaders — from C-level executives to IT decision-makers — to uncover what’s really driving decisions around payments and POS in 2025.
Download the whitepaper to see what’s changed since 2024. Understand where things are headed and use these insights to make more confident purchasing decisions.
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What's Inside?
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