This research is the first of its kind to quantify the impact of payment disruption across UK retail, hospitality, and leisure.
Drawing on proprietary survey data, outage patterns, and frontline experiences, it explores where the biggest risks lie, how consumer behaviour shifts in response, and what steps businesses are taking to improve resilience.
From rising digital dependency to widening backup gaps, this report brings together five critical insights to help leaders understand, prepare for, and respond to payment system failures.
In a world where trading conditions are increasingly volatile, payment resilience has become a business imperative.
Whitepaper
Payment Resilience in an Uncertain World
Consumer-facing businesses are operating in increasingly unpredictable conditions. From extreme weather and power failures to cyber attacks and system outages, disruption is no longer the exception, it’s becoming the norm.
Recent high-profile incidents at major retailers and brands have exposed just how fragile payment infrastructure can be,
leading to lost transactions, customer frustration, and operational strain.
At the same time, customer expectations have never been higher. Payments are now expected to be instant, invisible, and fail-proof, especially as the shift to digital accelerates. When systems go down, even briefly, it’s not just revenue at risk. It’s trust, reputation, and future loyalty.
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