Payment Resilience in an Uncertain World Australia

Payment failures put nearly A$3.1 billion of Australian retail and hospitality sales at risk every year — and the threat is only growing. Australian customers tolerate a payment delay of just 5 minutes, yet the average disruption lasts 136 minutes, leaving businesses exposed every time systems go down.

This report reveals why Australia is uniquely exposed: power outages, not card machine failures, are the country's biggest payment risk, a finding unique among the markets surveyed. It uncovers the narrow window businesses have to recover before customers walk away for good, the four consumer personas shaping loyalty after a bad experience, and how incoming RBA surcharge reforms could reshape customer behaviour.
 
Download the full report to benchmark your resilience against industry peers and build a strategy that protects revenue, staff and customer trust.