Payment Resilience in an Uncertain World Canada

Canadian businesses face growing disruptions like wildfires, storms, telecom outages, and power interruptions, impacting daily operations and payment reliability. Meanwhile, consumer expectations for fast, seamless payments are higher than ever, with any failure risking lost revenue, damaged trust, and weakened brand loyalty.
In this evolving, digital-driven market, bolstering payment resilience is crucial for sustaining daily operations and long-term success.

Our report provides a data-led assessment of how payment disruption is affecting retail and hospitality businesses across Canada. Drawing on survey findings, outage patterns and operational insight, it examines where vulnerabilities are emerging, how customer behaviour shifts when systems fail and the steps firms are taking to strengthen resilience.
 
This includes five key insights to help leaders anticipate, manage, and respond in order to strengthen resilience.