This research is the first of its kind to quantify the impact of payment disruptions on French retail and hospitality businesses. Using exclusive survey results, outage data, and real operational insights, this report examines key areas of vulnerability, how customer behavior changes when systems fail, and the measures businesses are taking to strengthen resilience. From the growing reliance on digital channels to increasing gaps in emergency planning, it identifies five key lessons to help leaders anticipate, manage, and respond to payment disruptions.
Whitepaper
Payment Resilience in an Uncertain World / Résilience des paiements dans un monde incertain
Recent incidents in France have highlighted just how fragile payment infrastructure can be, with IT issues temporarily preventing retailers from processing card transactions and cyberattacks disrupting local services. These episodes underscore how quickly operations can be thrown off balance, leading to lost sales, frustrated customers, and reputational damage. Any system failure, no matter how brief, threatens more than just lost sales; it jeopardizes trust, brand image, and long-term loyalty.
De récents incidents en France ont montré à quel point l'infrastructure de paiement peut être fragile, avec des problèmes informatiques empêchant temporairement les détaillants de traiter les transactions par carte et des cyberattaques perturbant les services locaux. Ces épisodes soulignent la rapidité avec laquelle les opérations peuvent être déséquilibrées, entraînant des pertes de ventes, des clients frustrés et une atteinte à la réputation. Toute panne de système, aussi courte soit-elle, menace plus que des pertes de ventes ; elle met en jeu la confiance, l'image de marque et la fidélité à long terme.
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