While the jury is out on whether the customer is always right, every successful retailer agrees that the customer must always come first!
A customer-centric retailer adapts to changing expectations and prioritizes the needs of every consumer: secure, compliant transactions, a flexible, speedy, and streamlined shopping experience, and relevant loyalty incentives. FreedomPay explores how tech innovation is revolutionizing Retail, empowering retailers to set themselves apart from their competitors while ensuring customer satisfaction, acquisition, and retention.
Streamlined & Speedy Shopping
Time is money, and customers today are on a tight budget! A fast, flexible, and seamless shopping journey that prioritizes customer convenience boosts conversion rates and boosts consumer satisfaction.
Just one poor buying experience can cause irreparable damage to a customer’s perception of a retailer and their willingness to shop with them again. Fortunately, retailers can reduce the lengthy wait times at checkout that often lead to customer frustration and even cart abandonment.
How? By integrating with a secure, independent payment gateway that supports shoppers’ preferred payment methods and facilitates a unified, hybrid shopping experience across in-store, online, and in-app.
Flexibility & Freedom of Choice
Future-forward retailers of all sizes are embracing the evolution of technology by integrating with alternative and digital payment methods to optimize users’ checkout experience. These range from contactless debit and credit cards and Digital Wallets (whose use will overtake plastic in the next decade) to AI-powered self-service kiosks and palm-based biometric payments!
Cost and timing are shaping shoppers’ purchase decisions and by offering payment across several interest-free installments using Buy Now Pay Later (BNPL) or installment loans, retailers make products and services accessible and affordable. This flexible offering can help to increase sales and spend-per-transaction while enhancing the customer experience and earning the retailer a competitive market edge.
A Personalized Approach to Loyalty
Tech innovation is influencing the way retailers approach loyalty. Forward-thinking businesses are harnessing, interpreting, and segmenting data-driven behavioral insights or Business Intelligence to deeply understand a customer’s habits and preferences.
The insights empower retailers to reliably target customers using customized communications and incentives that resonate with the individual. By incentivizing the purchase of relevant products across appropriate locations and channels, a data-driven loyalty strategy boosts retailers’ conversions, increases repeat custom, and strengthens brand loyalty.
Establishing Trust and Delivering Data Security.
Whether a retailer operates as a pureplay eCommerce, a brick-and-mortar store, or takes a hybrid, omnichannel approach, a PCI-validated P2PE solution drastically reduces their compliance scope. Customers are reassured that their personal data is secure, and merchants avoid potential reputational damage and hefty penalties for non-compliance.
Highly secure, compliant, and reliable payments are the cornerstone of customers’ trust in your business – fundamental to every retailer’s success! Working with a trusted partner or advisor with extensive industry experience is key to safe and swift transformation and establishing customer-centricity across every touchpoint through strategic tech innovation.
Safe and Secure + Fast and Flexible = Customer Centricity
Investment in tech innovation is revolutionizing Retail by speeding up, securing, and streamlining the customer-centric shopping experience for consumers and merchants alike. From using data to personalize loyalty incentivization to enabling alternative and digital payment acceptance within seconds, an independent, global payment gateway sits at the intersection of safe and secure, and fast and flexible performance.
FreedomPay is the world’s largest independent payment gateway, with 1000+ POS, PMS, web, and mobile integrations – all backed by industry-leading security. We empower businesses of all sizes to modernize their payment processes, expand beyond their current tech and seize new opportunities to drive revenue, customer satisfaction, andgrowth with our advanced and adaptive technology.